Terms and Conditions

Terms and Conditions

These terms and conditions apply to all agreements, orders, and deliveries made by [Company Name], operating under the name [Company Name], and the customer placing an order through the website [Website URL].

1. General Provisions
1.1 These terms and conditions apply to all offers, orders, and agreements made with [Company Name] (hereinafter: "the entrepreneur") through the webshop.
1.2 By placing an order, the customer agrees to these terms and conditions.
1.3 The entrepreneur reserves the right to change these terms and conditions at any time. Changes take effect as soon as they are published on the website.

2. Order and Agreement
2.1 An agreement is concluded when the customer has placed an order and the payment has been received, unless otherwise agreed.
2.2 The entrepreneur has the right to refuse or cancel the customer's order if there are doubts about the accuracy of the data or unreasonable requests.

3. Prices and Payment
3.1 The prices on the website are inclusive of VAT, unless otherwise stated.
3.2 Payment must be made in full and in advance via the payment methods offered by the entrepreneur.
3.3 The entrepreneur reserves the right to change prices without prior notice. Price changes do not apply to already placed orders.
3.4 The customer can only cancel the order once the payment has been received by the entrepreneur and the product has not yet been shipped.

4. Delivery and Shipping
4.1 Orders will be delivered to the address provided by the customer, unless otherwise agreed.
4.2 The delivery time is indicative, and the entrepreneur will make every effort to deliver the order as quickly as possible. However, the entrepreneur is not liable for delays outside its control.
4.3 The customer will receive a tracking number once the package has been shipped, so the progress of the delivery can be followed.

5. Returns and Exchanges
5.1 The customer has the right to cancel the agreement within 14 days of receiving the order without giving any reason, unless otherwise stated.
5.2 The customer must return the product unused and in its original packaging. The product must be in the same condition as when received.
5.3 Return costs are the responsibility of the customer unless the product is defective or damaged upon receipt. In that case, return shipping will be reimbursed by the entrepreneur.
5.4 Sale items cannot be returned but can only be exchanged for another product or converted into store credit for the value of the purchased product.
5.5 Products marked as "sale" or "discount" cannot be returned unless the product is defective or does not meet the description on the website.
5.6 The customer is required to follow the return process as indicated on the website. This may include requesting a return number.

6. Liability
6.1 The entrepreneur is not liable for any damage arising from the use of the products unless the damage is the result of gross negligence or intent by the entrepreneur.
6.2 The entrepreneur's liability is limited to refunding the purchase price or providing a replacement product, depending on the customer's choice.

7. Complaints and Customer Service
7.1 Complaints about products or services must be submitted in writing to [customer service email] within 14 days of receiving the product.
7.2 The entrepreneur aims to respond to complaints within 7 business days and resolve them where possible.
7.3 If the complaint cannot be resolved to the customer's satisfaction, the customer has the right to refer the matter to an independent complaints committee.

8. Privacy and Data Processing
8.1 The entrepreneur respects the privacy of the customer and processes personal data in accordance with applicable privacy laws, such as the General Data Protection Regulation (GDPR).
8.2 Customer data will only be used for processing the order and providing targeted offers, if the customer has given consent.
8.3 Customers have the right to view, correct, or delete their personal data.

9. Intellectual Property
9.1 All content on the website, including texts, images, logos, and designs, are the property of the entrepreneur and are protected by copyrights and other intellectual property rights.
9.2 The customer may not copy, reproduce, or distribute the website content without permission.

10. Applicable Law
10.1 These terms and conditions and the agreement between the entrepreneur and the customer are governed by Dutch law.
10.2 In the event of a dispute, the competent court in the Netherlands will have jurisdiction to handle the case.