Pants

FAQ

Order & Delivery Information

Delivery Time and Terms

We are currently handling a high volume of orders, which may result in slightly longer delivery times. We strive to exceed expectations and therefore ship all orders within 24 to 48 business hours. The estimated delivery time is approximately 5 to 8 business days. At this time, we only deliver within Canada.

Delivery Terms

We process and register orders correctly and make every effort to deliver your order to your chosen home address or pickup location in accordance with your selected delivery method.

Returns & Refunds Information

Our return policy gives you 14 days from the receipt of your item to request a return. To be eligible for a return, the item must be unused, with tags still attached, and in its original packaging. Please also keep the receipt or proof of purchase.

To initiate a return, please contact us at support@louvraine.com. We have different return addresses depending on the region and will provide the correct address based on your location. We will send return instructions and details via email.

If your return request is approved, you will receive instructions on how and where to return your package. Returns sent without approval will not be accepted. You are responsible for return shipping costs, depending on which courier you choose and the country from which you are returning the package.

For any questions about returns, please contact us at support@louvraine.com

Accepted Payment Methods

We offer several payment methods to make your shopping experience simple and secure. Below is an overview of the payment options we currently accept:

Credit and Debit Cards: We accept major credit cards such as Visa, Mastercard, and American Express.

PayPal: Use your PayPal account for added convenience and security during your purchases.

Please note: The availability of payment methods may vary depending on your location and the specific products you purchase. If you have any questions about payment methods or need assistance with your payment, feel free to contact us.

AT YOUR SERVICE

  • Free Shipping

    Complimentary Shipping with Every Order – Because Exceptional Service Should Be Standard.

  • Returns and Exchange

    Shop with confidence — returns and exchanges accepted within 14 days. Our team is here to assist you every step of the way.

  • Customer Service

    Email: support@louvraine.com

    Or contact us via our contact page